Shipping & Delivery Policy

Last Updated: June 1, 2026

Thank you for choosing Innoda Solutions. This Shipping & Delivery Policy explains how we process, ship, deliver, and fulfill orders for products and services purchased through our website.

1. Scope

This policy applies to:

Physical Products

Any physical products, equipment, accessories, merchandise, or other tangible goods sold through our website.

Digital Products & Services

  • Website Development

  • Ecommerce Development

  • Mobile App Development

  • Software Development

  • SEO & Digital Marketing

  • IT Consulting & Technology Solutions

  • Software Licenses

  • Digital Downloads

  • Templates and Digital Assets

2. Order Processing

All orders are subject to verification and acceptance.

Physical product orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Innoda Solutions reserves the right to refuse or cancel orders due to stock limitations, pricing errors, suspected fraudulent activity, or circumstances beyond our control.

3. Shipping of Physical Products

Physical products are shipped through reputable courier and logistics partners.

Estimated delivery timelines are:

  • Metro Cities: 2–7 Business Days

  • Non-Metro Cities: 4–10 Business Days

  • Remote Locations: 5–15 Business Days

Actual delivery timelines may vary depending on product availability, shipping destination, courier operations, weather conditions, public holidays, and other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Promotional offers providing free shipping may be available from time to time and shall be subject to specific terms and conditions.

5. Order Tracking

Where applicable, tracking details will be provided via email, SMS, WhatsApp, or other communication channels once the order has been dispatched.

Customers can use the tracking information provided by the courier partner to monitor delivery status.

6. Delivery of Digital Products

Digital products including software licenses, templates, activation keys, downloadable files, and other electronic products are generally delivered electronically via:

  • Email

  • Download Link

  • Customer Portal

  • Secure Online Access

Delivery timelines for digital products may vary depending on the nature of the product and verification requirements.

7. Delivery of Services

For professional services including:

  • Website Development

  • Ecommerce Development

  • Mobile App Development

  • Software Development

  • SEO & Digital Marketing

  • IT Consulting & Technology Solutions

delivery timelines are project-specific and shall be communicated separately through proposals, quotations, agreements, Statements of Work (SOW), purchase orders, emails, or other written communications.

Project delivery schedules may vary depending on:

  • Scope of work

  • Project complexity

  • Client approvals

  • Availability of required information and content

  • Third-party dependencies

Any estimated timeline provided shall be considered indicative unless otherwise agreed in writing.

8. Delayed Deliveries

Innoda Solutions shall not be held responsible for delays caused by:

  • Natural disasters

  • Government restrictions

  • Strikes or labor disputes

  • Transportation disruptions

  • Customs delays

  • Technical failures

  • Internet outages

  • Force majeure events

  • Delays attributable to the customer

In such cases, delivery timelines may be extended without liability.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Additional shipping charges may apply if an order must be re-shipped due to:

  • Incorrect address

  • Incomplete address

  • Incorrect contact information

  • Customer unavailability

10. Delivery Confirmation

For physical products, delivery shall be deemed completed once the shipment is delivered to the address provided by the customer and confirmed by the courier partner.

For digital products and services, delivery shall be deemed completed once the product, access credentials, download links, files, reports, or agreed deliverables have been provided through the designated communication channel.

11. International Shipping

International shipping, where available, may be subject to additional shipping charges, customs duties, taxes, import regulations, and local laws of the destination country.

Customers shall be solely responsible for any customs duties, taxes, or import charges imposed by the destination country.

12. Contact Information

Innoda Solutions
Nanna Hospital Road, Nanna
PO – Malancha, 24 Parganas (N)
Pin – 743135, West Bengal, India
Phone: +91 9606210761
Email: support@innodasolutions.com
Website: https://innodasolutions.com