Refund & Cancellation Policy

Last Updated: June 1, 2026

Thank you for choosing Innoda Solutions. We are committed to providing high-quality software services and products. This Refund & Cancellation Policy outlines the terms and conditions governing cancellations, returns, and refunds for purchases made through our website.

1. Scope of this Policy

This policy applies to:

Services

  • Website Development

  • Ecommerce Development

  • Mobile App Development

  • Software Development

  • SEO & Digital Marketing

  • IT Consulting & Technology Solutions

Products

  • Physical products sold through our website

  • Digital products, software licenses, templates, downloadable files, and other digital goods

2. Cancellation Policy for Services

Customers may request cancellation of a service order before work has commenced.

Once project planning, consultation, development, design, research, implementation, or any billable work has begun, cancellation requests may be accepted at our sole discretion.

If cancellation is approved after work has commenced, Innoda Solutions reserves the right to deduct charges for work completed, resources allocated, and expenses incurred up to the cancellation date.

3. Refund Policy for Services

Due to the nature of professional and digital services, refunds are generally not provided after services have been delivered, partially delivered, or work has commenced.

Refund requests may be considered under the following circumstances:

  • Duplicate payment made by the customer.

  • Payment processed incorrectly due to a technical error.

  • Service cannot be delivered by Innoda Solutions for reasons solely attributable to us.

No refunds shall be provided for:

  • Change of mind after project initiation.

  • Delays caused by the customer.

  • Failure of the customer to provide required information, approvals, content, or access credentials.

  • Dissatisfaction based on subjective preferences where services have been delivered according to agreed specifications.

Any approved refund shall be processed within 7–10 business days through the original payment method.

4. Cancellation Policy for Product Orders

Customers may request cancellation of an order before it has been shipped or dispatched.

Once an order has been dispatched, cancellation requests may not be accepted.

Innoda Solutions reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or other operational reasons. In such cases, any payment received will be refunded in full.

5. Return Policy for Physical Products

Customers may request a return within 7 days of delivery if:

  • The product received is damaged.

  • The product received is defective.

  • The wrong product has been delivered.

Customers must notify us within the return window and provide photographs or other evidence supporting the return request.

Returned products must be unused and returned in their original packaging along with all accessories, manuals, and documentation, wherever applicable.

6. Non-Returnable Products

The following items are not eligible for return or refund:

  • Customized or made-to-order products.

  • Personalized products.

  • Digital downloads.

  • Software licenses or activation keys.

  • Products damaged due to misuse, negligence, or improper handling by the customer.

  • Products returned without original packaging where applicable.

7. Refund Policy for Product Purchases

After inspection and approval of the returned product, refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method used during purchase.

Shipping charges, handling fees, and payment gateway charges may be non-refundable unless the return is due to an error on our part.

8. Digital Products and Software

Unless otherwise specified, all sales of digital products, downloadable content, software licenses, activation keys, templates, and electronically delivered products are final.

No refunds shall be provided once the product has been downloaded, delivered, accessed, or activated.

9. Refund Processing Timeline

Approved refunds are generally processed within 7–10 business days.

The actual credit timeline may vary depending on the customer’s bank, card issuer, payment gateway, or financial institution.

10. Changes to this Policy

Innoda Solutions reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on this website.

11. Contact Information

Innoda Solutions
Nanna Hospital Road, Nanna
PO – Malancha, 24 Parganas (N)
Pin – 743135, West Bengal, India
Phone: +91 9606210761
Email: support@innodasolutions.com
Website: https://innodasolutions.com